In late 1970’s
Dr Aubrey Daniels coined the term
performance management, as a science
imbedded in application methods for
managing both behavior and results within an organization. In essence, performance
management is a shared process of the day-to-day management of employees based
on their agreement of objectives, knowledge, skills and competence requirements. Performance management is a continuous process of setting employee
goals, monitoring their progress against the goals, evaluating outcomes, and
then recognizing their performance.
A performance management system is needed
which is able to pursue all maintenance efforts made by the organization, which
is synchronized to the organizational
strategy. Performance management involves more than simply providing an annual
review for each employee. It is about working together with that employee to
identify strengths and weaknesses in their performance and how to help them be
a more productive and effective worker. Learn how to develop a performance
management system so that you can help everyone in your organization work to
their full potential. According to wikihow There is a steps to develop Performance Management System:
ü
Evaluate your current performance appraisal
process. Look at what type of feedback you are providing to your employees.
Determine if there is anything you need to change or add to the evaluation
itself. You may decide to build on what you already have or to develop a new
system altogether.
ü
Identify organizational goals. Performance
management systems help rally staff members around your organization's goals
because they help staff know how they are to be involved in reaching that goal.
Take the time to clarify what your goals are for the next year as a company.
ü
Identify processes or procedures that could be
simplified or done more effectively. Declare your sales goals for the next year
or new products you would like to develop. Share your hope for better
communication between departments and staff members.
ü
Set performance expectations. As you sit down
with each employee, clearly lay out your expectations for them. Acknowledge
what they are already doing well. Use this to encourage them. Share some
weaknesses that you have observed in them and in their work habits, and how
overcoming those would help their performance in the company. Identify specific
things you would like them to accomplish over the next year, or whatever time
frame works best for you. Prioritize these so the staff member knows which is
most important and make sure to give them a deadline for each task.
ü
Monitor and develop their performance throughout
the year. As employees begin to work on their performance, keep an eye on how
they are doing. If they appear to be struggling to meet performance
expectations, talk with them and see if you can offer any support or coaching.
ü
Evaluate their performance. At each performance
review, let the employee know how they are doing. It is often helpful to assign
a numeric value on a scale, rating the employee from "not meeting
expectations" to "meets expectations" to "exceeds
expectations." Provide feedback on their performance. Be as specific as
possible, noting key examples of when they demonstrated a certain quality. Talk
about the consequences or rewards of their performance. Let them know if they
are on probation, are getting a raise in pay, changes in vacation days, or any
other relevant action. Discuss any problems they may be having. Listen to their
concerns or worries as you talk through potential solutions.
ü
Set new performance expectations for the next
year. Some items may be the same. However, since these are also based on
organizational goals, you will need to re-examine your goals for the upcoming
year.